Privacy policy

Data controller

The controller is Nutikas Infologistics OÜ, registry code 16668846, VAT number EE102610864, Veskiposti tn 2-1002, 10132 Tallinn, Estonia.

For privacy-related questions, contact info@nutikasinfologistics.com or +372 5848 1988.

Personal data we process

Through the website form, we process your name, company name, email address and the content of your question. If you provide them in your question or later correspondence, we may also process route, cargo, delivery and other details needed to prepare a transport service.

To operate the website securely and reliably, technical service providers may also process an IP address, browser and device information, request timestamps, technical logs and strictly necessary cookies.

Please do not include special-category personal data or other information that is not needed to answer your enquiry in the free-text field.

Purposes and legal bases

We use personal data only for specified purposes and where a legal basis under Article 6 GDPR applies.

• Article 6(1)(b) GDPR: answering your question, preparing a quotation, taking requested pre-contractual steps and performing a contract.
• Article 6(1)(c) GDPR: meeting applicable accounting, tax, sanctions and other legal obligations.
• Article 6(1)(f) GDPR: our legitimate interests in managing B2B communications, protecting the website, preventing misuse, and establishing or defending legal claims. We assess that these interests do not override your rights.
• Article 6(1)(a) GDPR: consent only where you voluntarily choose non-essential cookies or another consent-based feature. You may withdraw consent at any time.

Data sources and required information

We normally obtain data directly from you. For sanctions and partner screening, we may also obtain data from your employer, a contracting party, a business register, a sanctions list or another reliable public source.

Fields marked as required in the contact form are needed to answer your enquiry. Without necessary information, we may be unable to prepare a quotation or arrange transport. We do not use website enquiries for automated decision-making or profiling that produces legal or similarly significant effects.

Recipients and transfers

Access is limited to people and service partners who need the data for their work. Where necessary, we disclose the minimum required information to website hosting, form management, IT and email providers and to carriers, terminals, agents and other logistics partners.

The primary storage location for website and form data is the European Union and the European Economic Area. If providing the service exceptionally requires technical access from outside the European Economic Area, we rely on a European Commission adequacy decision or safeguards under Article 46 GDPR, such as standard contractual clauses. Contact us to request a copy of, or information about, the relevant safeguards. We do not sell personal data.

Retention and security

We retain enquiry data for the time needed to answer and manage reasonable follow-up and review its continued necessity periodically. Client-relationship data is retained during the relationship and afterwards only for legal claims or a statutory duty. Accounting source documents and business records needed to reconstruct transactions are generally retained for seven years from the end of the relevant financial year. Where a precise period cannot be set in advance, we use the purpose, legal requirements and limitation periods as criteria. Data is then deleted or anonymised.

We use appropriate technical and organisational measures to reduce the risk of unauthorised access, alteration, loss or disclosure.

Your rights

Subject to the conditions of the GDPR, you have the following rights. We respond without undue delay and normally within one month; the GDPR permits an extension for complex or numerous requests.

• Obtain information about processing and request access to your data.
• Request correction, erasure or restriction of processing.
• Object to processing based on legitimate interests.
• Receive data you provided in a machine-readable format where portability applies.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with the Estonian Data Protection Inspectorate or seek a judicial remedy.

Cookies

The website uses strictly necessary technical cookies for security, session continuity, load management and storing the cookie choice. They are used without consent only where strictly necessary to transmit a communication or provide a service you requested.

Analytics, functional and marketing cookies, and non-essential sharing with third parties, are disabled by default and enabled only by your voluntary choice. Refusal does not prevent access to the site's core content. You can change your choice at any time using the footer link.

Changes to this policy

We may update this policy when our services, processing activities or legal requirements change. The current version will always be published on this page.

To exercise a right or ask a privacy question, email info@nutikasinfologistics.com. We may request additional information to verify your identity.